FAQs
about Qv21
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Who is Qv21?
Qv21 is a SaaS company, offering short-haul trucking businesses an all-in-one transportation management system.
Our goal is to increase your operational visibility and improve overall efficiency while guiding you through the fleet logistics industry.
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What does Qv21 stand for?
We chose the name “Qv21” because "Qv" is a term for efficiency. As Qv approaches 1, you reach 100% efficiency. Our job is to get our customers "Qv to 1" or Qv21.
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What is your solution?
The LogisticsFramework™
We provide our customers with our all-in-one transportation management system to streamline their business processes, from order to invoice. With TLF, we offer powerful modules that put you in the driver's seat.
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How long have you been around?
Our doors opened 12 years ago in 2009.
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Who are your customers?
Our customers are short-haul trucking businesses hauling bulk commodities, such as (but not limited to):
Oil, Refined Fuels, Waste, Frac Sand, Aggregate, Water, Dry Bulk, and more.
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What is your pricing model?
We charge a per truck, monthly fee
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Do you have a fleet size minimum/maximum?
Nope!
Our solution can handle anything from 1 truck to infinity. If you are looking for a partner whom you can grow with, we got you covered.
general information
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How long is your hold time?
0 minutes – with us, you never have to worry about hold times! We offer 24 / 7 / 365 customer service and support, based in Austin, TX. We are here when you need us!
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Do you provide reporting?
Yes!
You have the freedom to decide how you would like to send and receive reports.
We offer automated and manual options that feed directly from The LogisticsFramework™ to you and/or your customers' inbox.
Also, with our (BI & Analytics) module, you can analyze and pull your data at-a-glance from any device, mobile or desktop.
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Where is everything manufactured?
Everything is manufactured 100% in the USA.
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Do you have a support team?
Yes!
We offer 24 / 7 / 365 support. Contact the Qv21 support staff here (support@qv21.com).
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Whom will my point of contact be?
When you become partners with us, you will be designated to a personal Customer Experience (CX) representative who will be guiding you through onboarding and onward.
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When I become a Qv21 customer, what happens?
After a few meet-and-greets, we will kick things off with our Onboarding Team! We understand that your business needs are unique, which is why we craft a project roadmap specific to your requests that ensure your needs are met.
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What is Qv21's Intersect?
Intersect is Qv21's annual customer conference where we bring together short-haul, bulk commodity transporters to learn, grow, and connect. Interested in joining the next conference? Visit the Intersect website here.
the LogisticsFramework™
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What is The LogisticsFramework™?
(The LogisticsFramework™) is an end-to-end transportation management system.
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Can you provide my customer with my data?
Yes!
We offer a (Customer Portal) that provides your customers with direct visibility to follow the lifecycle of each load in real-time.
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Do you handle company drivers and owner-operators?
We handle both company drivers and owner-operators, allowing you total control over the makeup of your fleet(s).
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What kind of software do you provide?
We provide SaaS (software as a service).
All hardware and servers are in Qv21 Technologies’ data centers where they are subject to the most stringent security, data access and backup protocols.
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What kind of hardware is required?
Tablets, Computers, and Smartphones
Our (Qv21 ELD's) are available to you as ELD-as-a-Service.
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Can my fleets diversify what we are hauling?
Absolutely!
The LogisticsFramework™ was designed specifically for the short-haul, bulk commodity trucking industry. We have the experience and resources to guide you no matter what you haul.
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Does your software handle single and multi-stop?
Our software was built with single and multi-stop, multi-drop functionality.
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Can I add/remove TLF modules?
Yes!
With The LogisticsFramework™ as your core solution, you will have the flexibility to set up your framework with what you need when you need it, and we'll be here to guide you along the way.
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How can I see a live product demo?
To view a live demo of The LogisticsFramework™, you can reach out to (sales@qv21.com) and a sales representative will be in touch with you shortly.
We would love to chat with you beforehand to personalize your experience, so please include as much information as you’re comfortable with.
We also provide video resources to introduce you to some of our offerings. You can view them here: ___.
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Do you have intergrations?
Yes!
TLF can happily integrate. Our platform is an open architecture system, meaning we can integrate with whatever you need in order to keep you and your customers happy.
training and onboarding
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How soon can we start?
As soon as you need us, we will be there working with you!
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What does training look like?
We are in this together. We conduct onsite and online training sessions to get you up and running.
software as a service (SaaS)
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What does “software as a service” mean?
SaaS, or software as a service, is a subscription-based software licensing model. Meaning, with SaaS, you often pay a monthly fee to access the service while the data is stored offsite. The alternative is housing your own hardware on the premises. SaaS is cheaper, more secure, and highly customizable.
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What does “cloud-based” mean?
Cloud-based simply refers to where the data and programs are stored. Instead of being locally saved on personal computers or servers, everything is processed and stored on a network of remote servers, hosted online. This allows all your information to be securely stored while minimizing any downtime and loss of productivity.
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What are some examples of SaaS?You may not know it, but SaaS is everywhere. Some common examples of software as a service include:
- Microsoft 365
- Netflix
- Dropbox
- Skype
- Zoom
In 2022, you’ve probably interacted with several SaaS programs before you’ve even had your morning coffee. -
What is SaaS transportation management system? (TMS)
When it comes to trucking logistics, transportation management software systems are key. Qv21’s TMS is a SaaS-based solution.
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Why would I go with a SaaS based solution?
The bottom line? SaaS saves your company time, money, and resources. Plus, with the robust support of the Qv21 team, you’ll never be on your own. We can help make technology work for you.
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Is SaaS secure?
Yes. It’s more secure than traditional data storage methods because you’re not dealing with the pitfalls of hardware maintenance, which can ultimately cause downtime for a company.